Scaling global ship brokerage
How ShipSearch automated 15,000+ weekly outbound verification calls across 50 countries without increasing headcount.
15,000+
Weekly calls
85%
Time saved
4.2×
ROI first month
The challenge
ShipSearch manages a massive database of vessel movements and cargo opportunities. Their team spent 60+ hours a week manually calling port agents and brokers to verify logistics data—slow, error-prone, and unable to scale with global expansion.
"We were losing data accuracy because our team couldn't call people fast enough. We needed a solution that sounded professional and could handle complex logistics terminology."
The VirtualCall solution
VirtualCall.AI deployed outbound agents with industry-specific scripts, live transfer to human closers for high-value opportunities, and full CRM logging. Answer rates improved with local presence dialing; compliance was built into every campaign.